merrisprig™ / Help center
Frequently Asked Questions
A little guidance for choosing your piece and managing your order.
Products & styling
What does merrisprig™ sell?
Our collection includes decorative sculptures, tabletop accents, vases, wall art, and related home decor, with an emphasis on warm neutrals and expressive forms.
Are the styling accessories in photographs included?
Only items expressly included in the product listing form part of the purchase. Flowers, books, furniture, and other decorative props may be shown for styling purposes.
Where can I find dimensions and materials?
Check the individual product description and available options. If a specification you need is missing, contact us before ordering rather than estimating it from the photographs.
Can I put water in a decorative vase?
Only if the product listing or supplied instructions confirm that it is suitable for water. Otherwise, use dried or decorative stems.
Are decorative bowls suitable for food?
Do not assume a decorative bowl is food-safe. Use it with food only if the product information expressly confirms that purpose.
Can I use the products outdoors?
Outdoor suitability depends on the individual product. Unless outdoor use is stated, select an indoor display location and follow the supplied care instructions.
Orders & delivery
How long does order processing take?
Orders are normally processed within 2–4 business days after payment confirmation. During peak periods, processing may take up to 5 business days.
How long does U.S. shipping take?
Estimated transit to supported U.S. addresses is 10–15 business days after dispatch. Processing time is additional. Please review the Shipping Policy and any order-specific information.
How much does shipping cost?
The available methods and applicable charge are shown at checkout before payment. Review the final total before submitting your order.
Will I receive tracking information?
Available tracking details are provided after dispatch. Initial tracking updates may appear after the carrier first scans the parcel.
Can I change my address or cancel my order?
Contact us immediately. We will review the request, but changes or cancellations cannot be guaranteed after fulfillment begins.
What if my parcel is delayed or missing?
Email us with your order number and available tracking information. If tracking shows delivery, first check the delivery area and carrier notices, then contact us if the parcel cannot be found.
Returns & support
How do I request a return?
Contact us within 30 calendar days after delivery with your order number, the item, and your reason. Standard returns should be unused, complete, and in their original condition.
Wait for the correct return destination and instructions before mailing anything.
Who pays for return shipping?
Customers pay return shipping for eligible change-of-mind returns. For a product or fulfillment issue attributable to us, we will arrange an appropriate remedy without additional costs caused by that issue.
What should I do if an item arrives broken?
Contact us with your order details and photographs where safe. Keep the packaging if reasonably possible. Do not handle sharp fragments unnecessarily or return the item before receiving instructions.
When will I receive my refund?
Approved refunds are processed to the original payment method within 5–10 business days after the return is received and inspected. Your bank or payment provider may require additional posting time.
Can I send a return to the company address?
Not unless our support team specifically instructs you to do so. The business address is not automatically the return warehouse.
How do I contact customer support?
Email service@yxakdfk.asia. Include your order number for purchase-related questions or a product link for product inquiries.