merrisprig™ / Returns & care
Return & Refund Policy
How to request a return, report an order issue, and understand the refund process.
01 / Standard return eligibility
Contact us within 30 calendar days after delivery to request a standard return. The item should be unused, in its original condition, and complete with its included components.
Please retain original protective packaging where reasonably possible. Provide an order number or other valid proof of purchase. Conditions for change-of-mind returns do not remove your rights concerning faulty or misdescribed goods.
02 / Requesting a return
Email service@yxakdfk.asia with:
- Your order number and checkout email address.
- The product you wish to return.
- The reason for the request.
- Relevant photographs where available and safe to obtain.
We will review your request and explain the return instructions. Please wait for the correct destination before mailing the item.
03 / Return destination and packaging
Our company address is not automatically the return warehouse. Use the destination supplied for your approved return.
Pack fragile items securely to reduce transit damage. Retain your shipping receipt and available tracking details until the return is resolved.
04 / Return shipping costs
For eligible change-of-mind returns, the customer is responsible for return shipping.
If the item is damaged, defective, incorrect, incomplete, or materially misdescribed because of a product or fulfillment issue attributable to us, we will arrange an appropriate remedy without additional costs caused by that issue.
We will explain the treatment of original shipping charges and any proposed deductions before you proceed, subject to applicable consumer rights.
05 / Damaged or incorrect items
Contact us promptly if there is a problem with your order. Where safe, photograph the item and packaging. Do not handle broken edges or sharp fragments unnecessarily.
After reviewing the circumstances, we will arrange an appropriate replacement, refund, or other available remedy. Please obtain instructions before returning or disposing of the item, unless keeping it would be unsafe.
06 / Inspection and refunds
We inspect returned items and notify you of the outcome. Approved refunds are processed to the original payment method within 5–10 business days after receipt and inspection.
Your bank or payment provider may take additional time to display the credit. Contact us if you have not received confirmation or believe a refund is overdue.
07 / Cancellations and exchanges
Contact us immediately to request cancellation before fulfillment. Cancellation cannot be guaranteed once processing or shipment has begun. Successfully canceled unfulfilled orders are refunded without a cancellation fee.
For an exchange request, contact us first so we can confirm availability and explain the next steps.
08 / Your statutory rights
This policy does not exclude or limit rights and remedies that cannot be restricted under applicable law. Additional rights may apply based on your location.