Shipping Policy

01 / Processing your order

Orders are normally processed within 2–4 business days after payment confirmation. During holidays, promotions, or periods of unusually high demand, processing may take up to 5 business days.

Processing time is separate from transit time. Business days exclude weekends and applicable public holidays.

02 / Delivery estimates and destinations

For supported United States addresses, estimated transit is 10–15 business days after dispatch. These are estimates rather than guaranteed arrival dates.

Available destinations and delivery methods are shown at checkout. We do not promise delivery to a location for which checkout does not offer a shipping option.

03 / Charges and fulfillment

Review the shipping charge and any taxes or duties identified at checkout before payment. If a potential import charge is not clear, contact us before ordering.

The dispatch location may vary with inventory and fulfillment arrangements and may differ from our company address. If an order is split into separate parcels, available tracking information will be provided for each shipment.

04 / Tracking your shipment

Available tracking details are provided after dispatch. A tracking number may be created before the carrier records its first scan.

If tracking remains unchanged for an unusually long period, email us with your order number so we can investigate.

05 / Delays and missing parcels

If we cannot meet an applicable shipment commitment, we will communicate the available options, including cancellation and refund where required.

If tracking shows delivery but you cannot locate the parcel, check the delivery area, reception desk, household members, and carrier notices. Contact us if it remains missing; we will review the circumstances and work toward an appropriate resolution.

A carrier status does not automatically eliminate any rights or remedies available under applicable law.

06 / Address corrections

Please provide a complete, accurate delivery address. Contact us immediately if you notice an error. Corrections cannot be guaranteed after fulfillment or dispatch.

If an address issue results in a returned parcel, contact us to discuss available options and any charges before further action is taken.

07 / Damage during delivery

If decor arrives damaged, contact us promptly with your order details. Keep packaging where reasonably possible and take photographs only when safe.

We will review the issue under our Return & Refund Policy. Do not send damaged items back before receiving instructions.